FAQ's

1. Are all products available online also available in stores? 
Product availability may vary between our online store and physical outlets due to stock levels and regional demand. 

2. How do I know my shoe size? 
We provide a detailed size guide on each product page to help you choose the perfect fit. 

3. How can I place an order online? 
Browse our website, select your preferred items, add them to cart, and proceed to checkout by following the simple steps. 

4. What payment methods do you accept? 
We accept M-Pesa, debit/credit cards, and other approved mobile and online payment options available at checkout. 

5. What is your return policy? 
Items may be returned or exchanged within 30 days from the date of purchase, provided they are unused and in original condition, subject to our returns policy. 

6. Can I exchange a product bought online at a physical store? 
Yes, exchanges can be done at selected Bata stores upon presentation of proof of purchase. 

7. What are your customer service hours? 
Our customer service team is available during official working hours, Monday to Friday.